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Documentation » Sending a camera to TrueLook for repairs

Sending a camera to TrueLook for repairs

Camera Shipping Guide

Whether you’re sending your camera to TrueLook for repairs or moving cameras from one jobsite to another, it’s important to ensure camera safety during transit. Please follow the instructions below carefully and reach out if you have any questions.

PLEASE NOTE: 

  • If you are sending a camera to TrueLook for repairs and the camera has a control box, you must send the control box with the camera.
  • If you are shipping your camera in a custom fitted hard case, bubble wrapping the components is not necessary.

If you’re looking for instructions for returning a leased camera, go here. 

 

Interior Multi-Cameras

  1. Remove camera from mounting solution.
  2. Wrap camera in bubble wrap and secure with tape.
  3. Pack gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
  4. If sending to TrueLook, attach provided shipping label securely to shipping box or hard case.

 

Fixed Cameras (without Control Box)

  1. Remove camera by unscrewing enclosure from mounting arm. Leave mounting arm in place to maintain positioning of camera.
  2. Wrap camera in bubble wrap and secure with tape.
  3. Pack gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
  4. If sending to TrueLook, attach provided shipping label securely to shipping box or hard case.

 

Fixed Cameras (with Control Box)

  1. Remove camera and control box from mounting solution.
  2. Put lens cap onto camera.
  3. Wrap camera and control box separately in bubble wrap and secure with tape.
  4. Pack camera and control box gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
  5. If sending to TrueLook, attach provided shipping label securely to shipping box or hard case.

 

PTZ Cameras (without Control Box)

  1. Remove camera from mounting solution
  2. Wrap camera in bubble wrap and secure with tape.
  3. Pack gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
  4. If sending to TrueLook, attach provided shipping label securely to shipping box or hard case.

 

 

 

 

 

PTZ Cameras (with Control Box)

    1. Remove camera and control box from mounting solution.
    2. Wrap camera and control box separately in bubble wrap and secure with tape.
    3. Pack gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
    4. If sending to TrueLook, attach provided shipping label securely to shipping box or hard case.

 

TrueDeter PTZ

Note: Only Step 1 is needed to fit the system into custom fitted hard cases.

    1. Remove camera from pendant housing using T30 Torx screwdriver and pack into circular hole in hard case.
    2. Remove camera system and control box from mounting solution.
    3. Wrap camera system and control box separately in bubble wrap and secure with tape.
    4. Pack gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
    5. If sending to TrueLook, attach provided shipping label securely to shipping box or hard case.TrueLook, attach provided shipping label securely to shipping box or hard case.

 

 

TrueDeter Fixed

  1. Remove camera system and control box from mounting solution.
  2. Put lens cap onto camera.
  3. Wrap camera system and control box separately in bubble wrap and secure with tape.
  4. Pack gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
  5. If sending to TrueLook, attach provided shipping label securely to shipping box or hard case.

 

 

 

TrueShield

  1. Remove camera(s) and bullhorn from enclosure by loosening wing nuts.
  2. Wrap camera(s) and bullhorn in bubble wrap and secure with tape.
  3. Wrap mounting studs on enclosure in bubble wrap and secure with tape.
  4. Pack gently into chosen shipping boxes or hard cases, adding packing material as needed to prevent shifting.
  5. If sending to TrueLook, attach provided shipping label securely to shipping box or hard case.

 

 

Frequently Asked Questions

If I’m shipping my camera to TrueLook for repairs, will TrueLook provide a box to ship the camera in?

TrueLook does not provide boxes for shipping your camera to us, but suitable boxes are available at all major shipping carrier stores.

 

If I’m shipping my camera to TrueLook for repairs, can my box be arranged for pickup?

Yes, you can schedule pickup with the shipping carrier. You will need to ensure that the label has been printed out and secured to the box prior to pickup.

 

I received a shipping label from TrueLook to ship my camera back for repairs. Do I need to print and attach the label to the box myself?

Unless you are scheduling for package pickup with the shipping carrier, take the label to the appropriate shipping carrier store. It will be scanned, printed out, and applied to the box for you at the store.

 

What can I expect after I send my camera to TrueLook for repairs? 

Once we receive your camera, our technicians will thoroughly assess it to see what actions need to be taken. We will reach out to let you know our findings and recommended next steps. 

 

After I pack the camera, what should I fill my shipping box with?

We recommend filling the box with any standard packing materials (bubble wrap, packing paper, etc.) to avoid damage and shifting during transit.