How Can We Help?

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Documentation » Camera Settings

Camera Settings

The Camera Settings page allows administrators to configure different settings for each camera. It can be found by clicking Settings (the gear icon) in the upper right corner of the dashboard and selecting Camera Settings.

Selecting Camera Settings

Camera Settings Page

For Customer Admins the Camera Settings page is a single page management screen for all your cameras.

From here you can:

  • Rename Camera: Allows you to rename the camera (from the Vertical Eclipsys).
  • Digital Wiper: Allows you to clear off rain droplets that may be obscuring the view of the camera lens (from the Vertical Eclipsys).
  • Refresh Viewfinder: Takes a series of images from the full field of view to create the Viewfinder image you see on the live view page (from the Vertical Eclipsys).
    • Note: PTZ (pan-tilt-zoom) cameras only.
  • Focus: Allows you to refocus a camera that may be out of focus (from the Vertical Eclipsys).
  • Disable Access: Users who are not admins will not have access to the camera from the dashboard.
  • Offline Alerts: System will send emails to admins when the camera is offline and no longer capturing images.
  • Sharing Links: Links will go directly to the camera interface, bypassing the login requirement.
  • Default View: Allows you to decide which view is shown by default on Live View.
  • Intelligent Security: Allows administrators to configure:
    • Notifications for Motion Alerts via email, SMS or both.
    • Set Detection and Exclusion Zones.
    • Note: See the Enable Motion Alerts and Set Detection and Exclusion Zones topics for detailed information.

Rename Camera

Find camera you want to rename and from camera panel, click Vertical Ellipses > Rename.

Enter new camera name and click Save. The new name will be displayed anywhere the camera is shown.

Digital Wiper

The Digital Wiper option will only appear if your PTZ camera has this feature. The digital wiper allows you to clear off rain droplets that may be obscuring the view of the camera lens. When the digital wiper has been initiated, you will see what appears to be a shaking movement. This is the camera quickly shaking to “wipe” the water off. The shaking movement only lasts for a few seconds.

Find camera you want to wipe off (clear) and from camera panel, click Vertical Ellipses >Digital Wiper.

The following confirmation message displays and the digital wiper is initiated.

Refresh Viewfinder

PTZ (Pan-Tilt-Zoom) cameras take a series of images from the full field of view to create the Viewfinder image you see on the live view page. This set of images sometimes need to be retaken.

Find camera you want to refresh the viewfinder for and from camera panel, click Vertical Ellipses > Refresh Viewfinder.

Focus

This option lets you refocus a camera that may be out of focus.

Find camera you want to focus and from camera panel, click Vertical Ellipses > Focus for that camera.

A confirmation message displays and the refocus camera request is sent.

Disable Access

If needed, admin users can disable all access to a camera. This will not affect other projects or cameras.

NOTE: If disable access is toggled on, only admin users will be able to access the camera from the dashboard. The camera will still capture time-lapse images (if configured), as well as security recordings, but no other users will be able to view the camera or any saved images from the camera.

Find camera you want to disable access and from camera panel, click Disable Access toggle. The following confirmation message displays and camera access is disabled.

Offline Alerts

A camera may occasionally go offline, if unplanned it is likely your admin users want to be notified. Set up offline alerts so admins will automatically be notified by email alert if the camera goes offline and is no longer capturing images. Note that if you do not have any active time-lapses, the alerts will not function.

NOTE: If the admin user is unable to solve the issue, email TrueLook support at support@truelook.com or call 833.878-3566, option #2.

Find camera you want to set up offline camera alerts for and from camera panel, click Offline Alerts toggle. An Edit button appears and is enabled.

Click Edit. The Offline Alerts window displays.

Enter/select the following information:

  • If the camera is offline send alert each: Choose time period from drop-down.
  • If no Time Lapse image has been captured in: Choose time period from drop-down.

When finished, click Save Changes. The following confirmation message displays and the offline alert is enabled.

Sharing Links

You can create sharing links that go directly to the camera interface (bypassing the login requirement). This is useful if sharing your camera with the public, emailing the camera to a group, or any other instance where you wouldn’t want to bother with user accounts. If you later want to deny access via that URL, you can delete the link and it will no longer work.

NOTE: The sharing link lets you give it a name. This helps differentiate different permission structures each sharing link has. Just like with users, sharing links lets you define what the user of this link will have access to see.

Find camera you want to share camera links for and from camera panel, click Edit for the Sharing Links option. The Sharing Links window displays.

Click New Sharing Link. The Create Sharing Link window displays.

Enter/select the following information.

  • Sharing Link Name: Link name.
  • Camera View: Select applicable view from drop-down.
  • Camera Interaction: Select camera interaction type (e.g., None, Presets Only, Full).
  • Project Info: Toggle on to share project information.
  • Time Lapses: Toggle on to share time lapse information.
  • Photo Albums:  Toggle on to share photo album information.

When finished, click Save. The following confirmation message displays and the sharing link is created.

Embed Code

You can embed your camera view into your website to share the camera with visitors. The Embed Code feature requires a Sharing Link.

Click Edit on the Sharing Links. The Sharing Links window displays.

If a sharing link has been created, click Vertical Ellipses > Embed Code.

Click Copy to copy the displayed HTML code to your clipboard.

Give the HTML code to your web developer to add to your website.

Default View

The Default View option lets you choose what view appears first when a camera is selected.

  • Image – the most recent image captured by the camera will be shown.
  • Live Video – the current live streaming feed for your jobsite will be shown.

Find camera you want to set default camera view for and, click Image or Live Video. The following confirmation message displays and the camera default view is saved.

Intelligent Security

TrueLook’s Intelligent Security feature lets admins configure the Motion Alerts and Set Detection and Exclusion Zones options. Motion Alerts let you configure notifications via email, SMS or both, while the Set Detection and Exclusion Zones option lets you refine where a motion is detected for alerts.

Set Up Motion Alerts

All TrueLook cameras record security video footage 24/7 and detect when motion is captured by the camera. Admin users can set up custom motion alert notifications via email, SMS, or both to be sent to anyone who needs to know about detected motion.

Typically, this is to alert you to activity that is not supposed to be happening like someone on the jobsite at night when nobody is working.

NOTE: It is recommended to only set motion alert windows for when there should be no activity on the jobsite. For example, a motion alert schedule for weekdays would likely be between the hours of 5 PM (when employees go home for the day) and 7 AM (when employees start showing up to work again).

Find camera you want to activate motion alerts for, and toggle Motion Alerts On. An Edit button appears and is enabled.

Click Edit. The Motion Alerts window displays.

Enter/select the following information:

Alert me by: Notification type.

  • Frequency: Choose time period. This determines how frequently you will receive motion alerts (e.g., 15, 30 mins., 1 or 2 hours, etc.).
    NOTE: If frequency is set to every 30 minutes, then after first motion alert is sent, another alert is sent for any activity after 30 minutes has passed. We recommend keeping this frequency-time low to start with and adjust as needed.
  • Weekday schedule and weekend schedule: Set schedule type you want to receive motion alerts for during the week and weekend (e.g., Never, Continuously, Between certain hours).
    IMPORTANT: If continuously is selected, you will receive motion alerts 24/7 when any motion is detected. If Between certain hours is selected, you must enter the beginning and ending hours.

When finished, click Save Changes.

Set Up Detection and Exclusion Zone Alerts

Find camera you want to set detection and exclusion zone alerts for.
NOTE: If you don’t see Set Detection and Exclusion Zones, contact TrueLook support at support@truelook.com or 833.878.3566, option #2.

Click Edit.

When your Detection zone first loads, the entire camera image displays. To make adjustments, click selector dots at corners of the image, drag and resize the shape to set the detection zone.

Click selector dots to reset the detection zone

When you release the selector dots, the new detection zone automatically saves

To create more detailed zones, click on any straight edge to add a new selector handle. Drag those handles to reset the shape of the detection zone. Right-click to remove selector handles.

Click on straight edge to add a new selector handle
Set Motion Guard Exclusion Zones

NOTE: A maximum of three exclusion zones can be set. An exclusion zone will be excluded from alerts.

At Exclusion Zones, click plus sign.

Detection Zone in red

A green rectangle displays in camera view. This is your exclusion zone. Move it around and adjust the zone size (as needed), to create an exclusion zone within the red detection zone. The exclusion zone is automatically saved.

Detection Zone in green
Adjusted Exclusion Zone

To add another exclusion zone, click plus sign.

Another green rectangle appears, and you can add a second exclusion zone. A maximum of three exclusion zones are available.

Second Exclusion Zone
Adjust Motion Guard Detection and Exclusion Zones

Within the left-hand side menu, there are three icons that let you adjust the zones:

Click to bring either a Detection or Exclusion Zone into focus.
Click to remove (delete) an Exclusion Zone.
Click to reset the selected Detection Zone back to its default.

 

FocusDetection/Exclusion Zone

To bring either a detection or exclusion zone into focus, click Focus icon next to the zone you want to focus.

Detection Zone in focus
Remove Exclusion Zone

Click Trash icon for the Exclusion Zone you want to remove.
NOTE: An Exclusion Zone removal/deletion cannot be undone.

After removal, a confirmation message displays.

Reset Detection Zone

Click Reset icon to reset the Detection Zone selection back to its default.
NOTE: A Detection Zone reset cannot be undone.

Once reset, a confirmation message displays.

Apply Short-Lived Objects Filter

Short-Lived Objects: Motion is only triggered after an object appears for a specific amount of time. This can be very useful if there are headlights from cars or movement that would normally trigger a false alert.

From left-hand side menu, click Short-lived Objects gear icon.

Click Active toggle and enter number of seconds you want an object to appear in the image before an alarm is triggered (e.g., If an animal runs across the zone for five seconds you may not want an alert versus someone standing outside of a door for a longer period of time).
NOTE: Active toggle must be enabled (green).

Click Done.

Apply Swaying Objects Filter

Swaying Objects: Motion will not be triggered for selected swaying objects like tree branches, traffic lights, etc.

From left-hand side menu, click Swaying Objects gear icon.

Click Active toggle and using your mouse, drag and drop the yellow circle to the area that has swaying objects (i.e., trees, traffic lights, bushes and so on).
NOTE: Active toggle must be enabled (green).

Swaying Objects area in yellow circle

Using your mouse, enlarge shape of the circle to cover the entire area/object that may sway.

For more accuracy, you can also enlarge or decrease size of the circle by adjusting the number for percent of the image.
NOTE: You can adjust up to a maximum of 20 for Distance (percentage).

Click Done.

Set Fence Guard

Fence Guard lets you create a perimeter line to send an alert if the perimeter is violated.

IMPORTANT: You may only select a Fence Guard or a Motion (Exclusion and Detection) Guard, not both.

Click Fence Guard tab at top of page.

NOTE: This is an optional feature.

Click on endpoints to move the Fence Guard line in a 360-degree rotation.

Fence Guard set vertically

Hover over the line until moving cursor appears. Drag line to desired position.

Left-click to create more selector points to better adjust the position of the guard. The guard automatically saves as you continue to adjust it.

Fence Guard with additional selector points
Adjust Fence Guard

Within the left-hand side menu, you have two icons that let you adjust the fence guard settings.

  • Motion Direction: Represented by the left/right arrows icon. The direction of the arrows determines the direction of the motion that will trigger the alert.
  • Reset Fence: Represented by the Reset icon.

From the Virtual Fence page, position the fence guard and click Motion Direction icon to toggle the trigger direction. The red arrow indicates which direction is enabled.
NOTE: If your Virtual fence is set horizontally, then clicking this icon up or down will trigger an alert if any motion is detected in that area. If your Virtual fence is set vertically, then clicking this icon left or right triggers an alert if any motion is detected in that area.

Toggle Motion Direction

To reset the fence line, from the Virtual Fence page, click Reset icon.

Reset Fence Line

Linked Cameras

In Camera Settings, the Linked Cameras tab lets you add additional cameras from other organizations onto your dashboard. This lets you view all the TrueLook cameras you have access to from one location instead of requiring different logins for each of the individual camera accounts.

To do this, you will first need the sharing links for the cameras you want to link. See Sharing Links to view detailed information on how to create a camera sharing link.

Link a New Camera

Click Linked Cameras tab. The Linked Cameras page displays.

Click Link New Camera. The Link New Camera window displays.

Enter a camera sharing link and click Save. Your new camera displays in the Linked Cameras tab.

NOTE: A linked camera cannot be controlled like a camera in your actual customer account but will appear in your dashboard. To unlink the camera (remove it from your dashboard) click Unlink.