This guide will quick-start you on the most important tools for your camera and the TrueLook platform. Use the menu to the left to navigate this quick-start guide.
Additionally, bookmark this site. This is our support site and can be your first and fastest stop for any questions you may have in the future.
Customer Admins can manage user account options from Settings » User Management:
Admins can select three roles when adding new users, each with different permissions:
Customer Admin – Total access to all features, cameras, and projects.
Project Admin – Same permissions as a Customer Admin but limited to the Project or Projects they’re assigned to.
Custom User – Limited access (defined by permissions) to specific projects. Some features cannot be granted to Custom User roles.
Sharing Links allow anyone with the link to view the camera without an account.
An admin must navigate to Settings » Sharing Links » +Sharing Link button.
TrueLook Cameras record 24/7 and store recordings in 10-minute intervals. Cameras with Essential and Advanced subscriptions have limited days of security recording storage before being overwritten (Premium does not.)
To indefinitely save a security recording:
Select Security Recordings from the Live menu.
To create a time-lapse: Select Time-Lapse from the Live menu and click the New Time-Lapse button in the top-right corner.
On the right side of the camera screen, several options are available.
Start/Stop live stream
Normal/Fit-to-Screen view
Zoom In/Out: Click the bottom-right magnifying glass to open the zoom slider
Take Snapshot: Save image to your Photo Album.
Click and hold to look around
Preset Views: Move camera to a saved position.
Navigator: Camera control panel.
Click and drag in the window. The Camera moves to match that view.
Area Selection: Click-and-drag on-screen to adjust your view to the space selected.
First, log in to TrueLook: app.truelook.cloud.
Your log-in was emailed to you. If you can’t find the email, let our support team know.
Select a camera from the dashboard. Camera options are available from the top Live menu:
While designed to withstand harsh environments, downtime is possible if the weather is severe enough. We’ve put together the following weather-based troubleshooting tips to help get your system back up and running as quickly as possible.
| Topic | Troubleshooting |
| Limited Sunlight/Severe Weather | Cloud coverage can cause a low voltage disconnect, especially after severe weather. The system will need full sunshine to recharge and come back online. Depending on how low the charge is, this may take a day or so after the storm has passed. Your camera may also go on and offline during this time as it regains sufficient charge levels. You can prevent this by temporarily disconnecting the load to the camera, allowing the battery to charge, and waiting until the voltage has increased before reconnecting it. |
| Solar Panel Angles | Double-check that your solar panels are facing due south and set to the correct angle for your location. The sun is at a lower angle in the winter months, so non-ideal placement can further decrease efficiency during this time of year. The installation manual for your solar power system has information that on ideal angles for your location. You can also access solar panel data for all U.S. cities, including optimal seasonal angles, through Solarific. You’ll also want to double-check that nothing is blocking the sun from your solar panels. Trees, buildings, and other objects that aren’t an issue most of the year could be blocking the sun at its lower winter angle. |
| Snowfall | Solar panels typically heat up enough on their own to melt snow and ice quickly. The panels are also designed to withstand the weight of snow and ice that can accumulate. If you are experiencing extended snowstorms and wish to be proactive, a soft brush can help remove the snow faster. Make sure to do this gently, as a rough brush or too much pressure can damage your solar panels. Also, never use harsh chemicals or abrasive materials on the solar panels. If your solar panels are closer to ground level (such as on a solar skid or mobile trailer), removing the nearby snow from the ground can help prevent the wind from blowing snow back onto your panels. |
It is important to ensure your solar panel is appropriately installed: panels facing south, angled for your location, and not under the shadow of other objects. The amount of time a solar panel spends in sunlight greatly affects if it generates enough power.
Keep in mind:
Struggling with finding a proper location? Solar panels can be moved up to 100 feet away from solar panel extension cables. Email partorders@truelook.com if this is needed.
The battery box’s load cable can be up to 100 feet in length to power your device. Additionally, if you have a camera cellular control box with a serial # starting with DB-, you can connect with a camera cable up to 300 feet in length.
In addition to facing your solar panels south, refer to the map below for your location. This will help properly adjust your solar panels for the sun’s angle.
As with most electronics, a camera may not turn on due to a lack of power. This may be a Low-Voltage Disconnect, or LVD. These may occur due to weather, shade, or winter daytime hours.
LVD occurs when the battery’s voltage drops below 11.5V and resolves after charging to 12.5V (23V and 25V for 24-volt batteries). When the system is in LVD, devices will not power on to protect your batteries and allow the charge controller to restore batteries to a safe voltage. LVD will clear once the batteries reach 12.5V and devices will power up again.
Below are troubleshooting steps to narrow down LVD causes. If further help is needed after following the steps, please take a picture of your charge controller with the LVD warning and contact us, as we’ll require it to best assist you.
If there is one with your system, check the charge controller screen in your enclosure box (see illustration on the right). The numbers will instead show LVD.
You’ll need to create a Sharing Link from your TrueLook account to copy and paste to OnsiteIQ.
From here, log in to your OnsiteIQ account and review their instructions to add your Sharing Link to their dashboard.
While only one camera can be linked per OnsiteIQ project, you can create or copy another Sharing Link by following the steps above and replacing the Sharing Link in OnsiteIQ.
After clicking the Area Selection button, you be able to click-and-drag to draw a rectangle on-screen. The camera will automatically adjust its view to match the area selected.
This is perfect if you want to aim your camera on any specific spot quickly and accurately, without using direct camera movements.
Change any personal account information here, from emails to passwords. This only affects the currently logged-in account.
Click Save at the bottom to save any changes.
Links can be provided to make it possible to see other account’s cameras on your account.
Click Add a New Link and paste your Camera Sharing Link. This adds the camera to your account.
You can click Unlink under any camera to remove it from your account.
Here, you can set up automated email updates with images from your camera.
The Preferences tab changes options around how your account works and how often you’re notified for alerts on your camera.
Click Update at the bottom of either setting to save any changes.
Click Update at the bottom of either setting to save any changes.
The Solar data you can review is below. The statuses and colors in each info box will note if it’s Stable, or if there are any concerns at the present moment.
Remotely check in on the status of your solar package on the TrueLook platform. You can view key metrics, including current charge, power, voltage, and temperatures. Additionally, trend charts provide solar data to review and track changes over time.
Once you’ve received the email that your camera is activated for TrueAI PPE, do the following to finish setup, depending on if you have a time-lapse set up or not.
If you already have a time-lapse set up:
If you don’t have a time-lapse set up:
Your camera is now monitoring for PPE violations! Within a few hours, you’ll see results in your dashboard!
Access PPE through the TrueAI section via the sparkle icon on the project dashboard or selecting TrueAI from a camera’s dropdown menu. Click the PPE tab to access the TrueAI PPE dashboard.
Here’s a checklist of items to optimize TrueAI PPE for your jobsite:
TrueAI PPE detects workers who are not wearing personal protective equipment (PPE). This is done by TrueAI PPE reviewing time-lapse images for PPE violations.
To access TrueAI PPE, first access the TrueAI Dashboard, then click on the tab labeled PPE to enter the TrueAI PPE dashboard.
This graph shows the number of PPE violations seen on the jobsite each day. Expand the chart’s timeline with the drop-down menu, and organize chart data with the Filter button.
Mouse over each point to see a breakdown of the day. By clicking a point on the chart, you’ll access the images TrueAI PPE marked as violations for that day.
Boxes will be placed over people within the image at locations where they may be missing specific PPE.
The color of the box will refer to the missing PPE, referenced in the filter box. These boxes will be paired with a percentage. These percentages represent TrueAI’s confidence in that the PPE is not being worn; that the PPE is missing.
If TrueAI PPE has an incorrect detection, click the Thumbs Down button to submit the error. This sends it back to TrueLook where we use the images to update the system for higher accuracy.
Inventory lists information about the cameras on your cameras, such as the camera name, project it’s on, project’s name, serial number, subscriptions, and more.
Click the clipboard icon in the upper-right of the Dashboard view to access the Inventory. You must have permissions to see and interact with the section.
You can use the search bar to search your inventory, or use the columns to filter and organize the list. Use the Export button to download the list into an Excel format.
You can group your inventory by Serial Number or Project to easily organize the list.
To get a higher tier subscription for your camera, you can click the Upgrade button. This opens up the Upgrade Request Form which will walk through a flow of options before confirming your upgrade.
Fill out the forms and click Submit. This sends it to our team for review. You’ll receive an email when the upgrade is complete.
You can choose to complete a project or camera to finalize its subscription. You’ll see a couple confirmation windows.
The first warns you about all subscriptions and services ending immediately, and the second reviews your project or camera information. Ensure it is correct and click Submit to complete the project or camera.
You’ll receive an email confirmation with the project’s information. Your subscription will be stopped immediately.
You can Reactivate any Completed cameras to use on another project.
Fill out the form and it will be submitted to TrueLook. You’ll be notified once your camera is reactivated.
See After The Project for detailed instructions and video walkthrough.
If you’re on a Samsung device, you may have issues while running the TrueLook app. The issue may be caused by the Samsung browser and you may need to set your device to use a different default web browser.
Here’s how to do it:
If this doesn’t fix your issue, please contact us.
If you have a project that calls for comprehensive documentation, Auto-Fetch Security Recordings is an add-on that ensures all your captured footage is automatically saved to your account.
Normally, security footage is saved for 90 days at most, unless you manually it. Auto-Fetch Security Recordings automatically saves your footage, giving you a complete archive of your jobsite.
Once the project ends, footage is stored for three years or indefinitely, depending on the camera’s subscription tier.
Once Auto Fetch is set up for your account, it requires no further input from you. You can play your saved Security Recordings as you normally would on the TrueLook platform.
Contact us for more information.
24×7 Rotating Stream cycles through your cameras’ live views, providing real-time footage from each jobsite. It runs uninterrupted, so you can leave the stream on all day for websites, social media, or offices.
It’ll switch between cameras added to the rotation, so adjust as necessary to provide the best possible show.
Access 24×7 Rotating Streams from the top-right gear icon. Select Sharing Center, and then Live Streams from the upper-left tabs.
To start, click the Live Stream button when under the Live Streams tab. This brings up the Create 24×7 Rotating Stream window, where you can edit the options on your 24×7 Rotating Stream.
Configure the options of your Recent Image Slideshow on the left side of the window.
On the right side of the window, you can search for your camera(s) to include in the rotation:
As you select camera(s), they will appear in the Slideshow Cards section at the bottom of the window.
Remove media from the slideshow by clicking the trash can icon. Rearrange the slideshow with the “Rearrange Slides” button.
Arrows will appear on the left and right side of the Slideshow Cards section to navigate between the selected media.
When finished, click Save.
The following confirmation message will display, and the slideshow link is created.
When a new slideshow link is created, a blue dot will appear next to the new Slideshow Link for visibility amongst other links on the table.
You can disable or enable access for a link by using the toggle option in the Available column.
When you disable access for a slideshow link by using the toggle option, the toggle will appear in the grey state and a confirmation message displays.
When you activate access for a slideshow link by using the toggle option, the toggle will appear in the green state and a confirmation message displays.
Click the ellipses menu from the Recent Image Slideshow table and view the options: Edit, Copy Link, Embed Code, Duplicate, and Delete.
To edit an existing link, click Edit and the Edit 24×7 Rotating Stream window will open.
You can make any changes, then click Save once finished. When you save the edits, a confirmation message will appear.
You can copy a link to send to intended visitors.
When you click Copy Link, a confirmation message will appear when the link has been copied to your clipboard.
You can embed your slideshow into your website to share the camera with visitors.
Clicking Embed Code opens a window to copy the embed HTML code.
Click the Copy button to copy the displayed HTML code to your clipboard. Then, provide the HTML code to your web developer to add to your website.
Add-Ons are premium features and services TrueLook offers.
All TrueLook add-ons can be found on the TrueLook Pricing page.
Use the Camera Settings page to manage all your cameras.
Using the vertical ellipsis menus, you can:
With the remaining options and toggles, you can:
Find the camera you want to rename and from the camera panel, click Vertical Ellipses → Rename.
Enter the new camera name and click Save. The new name will be displayed anywhere the camera is shown.
Skyscraper mode is a way to capture taller, high-rise buildings. Follow the steps below to properly turn and activate your camera.
Step 1: Rotate your camera lens
Loosen the screw in the camera neck. This will allow you to swivel the camera in any direction.
Rotate the camera lens 90 degrees so that the two sensors are stacked vertically above one another.
Retighten the screw on the camera’s neck. This will lock the camera’s position into place.
Optional: The sunshield on the camera can be moved to the new top of the camera. This is not required, but recommended.
Pull on the tab facing the base of the camera to remove the shield. Slide the front of the shield into the grooves found along the sides of the camera. It should lock in with a click and can be pressed down to fully secure the shield.
If the shield is loose, it did not lock in properly. Remove the shield and try sliding it in again.
Step 2: Contact TrueLook
Contact TrueLook to change the camera settings to Skyscraper Mode. Our team will adjust the camera to show the footage correctly in your dashboard.
Once our team confirms that skyscraper mode has been enabled, we recommend logging into the TrueLook Platform to check the live view of your camera to ensure that the camera is angled the way you’d like and captures the entire project.
Congratulations! Your camera now gets the perfect views of your highest reaching projects.
Returning your camera to a landscape view is similar to the steps above.
The Digital Wiper option will only appear if your PTZ camera has this feature. The digital wiper allows you to clear off rain droplets that may be obscuring the view of the camera lens. When the digital wiper has been initiated, you will see what appears to be a shaking movement. This is the camera quickly shaking to “wipe” the water off. The shaking movement only lasts for a few seconds.
Find the camerayou want to wipe off (clear) and from the camera panel, click Vertical Ellipses → Digital Wiper.
PTZ (Pan-Tilt-Zoom) cameras take a series of images from the full field of view to create the Viewfinder image you see on the live view page. This set of images sometimes needs to be retaken.
Find the camera you want to refresh the viewfinder for and from the camera panel, click Vertical Ellipses → Refresh Viewfinder.
This option lets you refocus a camera that may be out of focus.
Find the camera you want to focus and from the camera panel, click Vertical Ellipses → Focus for that camera.
A confirmation message displays and the refocus camera request is sent.
If needed, admin users can disable all access to a camera. This will not affect other projects or cameras.
Find the camera for which you want to disable access and, from the camera panel, click the Disable Access toggle. The following confirmation message displays and camera access is disabled. Enable by clicking the toggle once again.
A camera may occasionally go offline. You can set up the Alerts options, so admins will automatically be notified by email alert if the camera goes offline and is no longer capturing images. Note that if you do not have any active time-lapses, the alerts will not function.
Find the camera you want to set up offline camera alerts for. From the camera panel, click the Alerts toggle.
An Edit button will appear and is now enabled. Click Edit and the Alerts window will display with editable options for specific situations.
Offline Alerts
Missing Time-Lapse Images
When finished, click Save Changes. The following confirmation message displays and the offline alert is enabled.
All TrueLook cameras record security video footage 24/7 and detect when motion is captured by the camera. Admins can set up custom motion alert notifications via email, SMS, or both to be sent to anyone who needs to know about detected motion.
Typically, this is to alert you to activity that is not supposed to be happening. Like someone on the jobsite at night when nobody is working.
We recommend setting motion alert windows for times there should be no activity on the jobsite. E.g. weekdays would likely be between the hours of 5:00 PM and 7:00 AM, times when employees go home and when employees show up to work the next day.
Click Edit. The Motion Alerts window displays. Enter/select the following information:
When finished, click Save Changes.
The Camera Settings page allows administrators to configure different settings for each camera. It can be found by clicking Settings (the gear icon) in the upper right corner of the dashboard and selecting Camera Settings.
While only one camera can be linked per Raken project, you can follow the steps below to change which camera is linked.
After logging in to Raken and entering the TrueLook settings page from the integrations tab.
This document may help you get permission to mount your camera on someone else’s structure or property.
We have an app for that! No really. Our mobile application can be downloaded from the Apple or Google play store and provides a quicker way to access the TrueLook Platform on the go.
How can I extend my leasing term? Reach out to your Account Executive to let them know, and they will give you pricing information based on your lease type.
How can I get help with my leased equipment? For assistance with returning equipment, contact leasing@truelook.com. For all other questions, email support@truelook.com or call 833.878.3566, Option 2.
What do I do if I lost packaging required for equipment return? If you lost packaging required for equipment return, contact leasing@truelook.com for assistance on returning your equipment.
What if I want someone to prepare and return my solar package or trailer for me? TrueLook offers the option to have a professional installer prepare and ship solar equipment on your behalf at the end of your lease term. Please reach out to leasing@truelook.com for pricing.
This document may help you get permission to mount your camera on someone else’s structure or property.
We have an app for that! No really. Our mobile application can be downloaded from the Apple or Google play store and provides a quicker way to access the TrueLook Platform on the go.
To edit any email updates after it’s been created, find the project and email you wish to make changes to. Click the vertical ellipses under the Actions column, then select Edit.
This opens up a window with the email update’s information to edit.
Click Save to save changes, or Cancel to discard changes.
To download an image from the TrueLook platform, click on the “Share” button, and then click on “Download.”
The download window will pop up, allowing you to add information about the image:
Once you have made your selections, click “Download” at the bottom.
When your project comes to a close, or want to reuse your camera on a new project, we kindly request that you contact us.
There are two ways to reactivate your camera: Online self-service via the TrueLook Shop, or Contact Us.
Either process is essential for both accurate billing and maintaining separation of your projects within TrueLook. It ensures that images from different projects won’t get mixed together, preserving the integrity of your data. We want to assure you that your projects and all associated media will always remain accessible within TrueLook, even if your camera goes offline.
Whether you’ve been with us for years or just starting, you will retain continuous access to your account for up to three years and can log in at any time. Moreover, you have the flexibility to view or export project media as per your requirements whenever needed.
If you have any questions or need further assistance, please don’t hesitate to reach out to our support team. We are here to provide ongoing support and ensure your TrueLook experience is seamless and hassle-free.
Thank you for choosing TrueLook for your project needs.
To reactivate your camera online, follow the video or instructions below.
If you want to reactivate a camera from a completed project yourself, you can use the TrueLook Shop.
From the Dashboard, navigate to your completed cameras in one of three ways.
Under each page tab, find the camera you want to reactivate and click Reactivate.
The TrueLook Shop will open in a new window. Log in or create an account, then your selected camera’s serial number will be automatically filled in the serial number box of the reactivation form.
Fill out the Project and Billing information on the form. Click Add to Cart when complete.
On the next screen, you can select to Go to Cart, or do further shopping and access the cart from the upper-right corner later.
Once in the Cart, review your order details and select Checkout when ready.
Add your contact and payment information. Select Place Order, and you’ll get a confirmation screen with your order details.
A confirmation email will be sent to your inbox within a few minutes after placing the order.
Please get in touch with your dedicated sales representative or reach out to our support team at support@truelook.com.
How do I reactivate a camera for the next project?
You have one of two options:
How do I view media from past projects?
On your TrueLook dashboard, there are two tabs: “Cameras” and “Completed.” By default, you’ll be viewing the “Cameras” tab, but you can switch to the “Completed” tab to reference past projects. From here, you can access the same media files that you would in an active project. This includes time-lapses, time-lapse images, photo albums, and any fetched security recordings.
The following Support pages provide guides for these functions.
How do I return leased equipment?
For return instructions and frequently asked questions related to leasing, see our Leasing page.
How should I store my equipment between projects?
Our rugged hard cases are an ideal solution for storing and transporting cameras and other equipment. They are waterproof, crushproof, and designed specifically for the equipment.
Alternatively, cameras and solar panels can be bubble wrapped and stored in a box or other container.
After logging in to the TrueLook platform, you can access your Account Settings by clicking on the Account icon, located in the upper-right corner of the screen.
The Account Settings menu has:
TrueLook supports the latest versions for the following browsers.
Once your account has been created, you will receive an email asking you to reset your password. When you receive that email, click on the Login to TrueLook button and you will be prompted to create a new secure password.
A password must contain:
After creating your new password you’ll be able to access the TrueLook platform (app.truelook.cloud) or by using the TrueLook mobile app (Google | Apple)
If you select Remember Me at login, your login information will be remembered by the system.
SSO authentication option – Select your preferred SSO provider to integrate it into your account.
If No SSO Authentication is selected, all users must log in with an email and password. This is enabled by default.
Domain names – Create new SSO logins using the email domain(s) entered below (e.g., truelook.com; do not use @ before a domain name).
Enable auto-creation of users via SSO for the specified domain.
Enforce SSO Authentication – Requires the team to log in via SSO. If a user attempts to log in with an email and password, they will be redirected by a message to log in via SSO.
Click Save to save your SSO settings.
The Microsoft Entra ID SSO requires a few extra steps to properly set up.
Congratulations! You’ve successfully set up your Microsoft Entra ID SSO!
To confirm connectivity: Access your Microsoft Entra ID account. PROD-Truelook will be listed under your Microsoft Enterprise applications.
On the TrueLook platform login page, there are two ways to log in: Email and Password, or log in via SSO.
To log in via SSO, enter your email address in the text box under log in via SSO. If it’s set up by your team’s administrator, you’ll be automatically logged in.
Access SSO by clicking on the top-right gear icon, selecting Customer Details, then Access Control from the tabs on the new page.
Whether you’re sending your camera to TrueLook for repairs or moving cameras from one jobsite to another, it’s important to ensure camera safety during transit. Please follow the instructions below carefully and reach out if you have any questions.
(If you’re looking to ship leased equipment back, see the leasing resources page, which includes return guides.)
PLEASE NOTE:
Note: Step 1 is needed only when packing the system into a custom fitted hard case.
If I’m shipping my camera to TrueLook for repairs, will TrueLook provide a box to ship the camera in? TrueLook does not provide boxes for shipping your camera to us, but suitable boxes are available at all major shipping carrier stores.
If I’m shipping my camera to TrueLook for repairs, can my box be arranged for pickup? Yes, you can schedule pickup with the shipping carrier. You will need to ensure that the label has been printed out and secured to the box prior to pickup.
I received a shipping label from TrueLook to ship my camera back for repairs. Do I need to print and attach the label to the box myself? Unless you are scheduling for package pickup with the shipping carrier, take the label to the appropriate shipping carrier store. It will be scanned, printed out, and applied to the box for you at the store.
What can I expect after I send my camera to TrueLook for repairs? Once we receive your camera, our technicians will thoroughly assess it to see what actions need to be taken. We will reach out to let you know our findings and recommended next steps.
After I pack the camera, what should I fill my shipping box with? We recommend filling the box with any standard packing materials (bubble wrap, packing paper, etc.) to avoid damage and shifting during transit.
For trailers with three breaker switches in the battery compartment, power batteries down by turning off all three switches.
For trailers without three breaker switches in the battery compartment, remove the nuts coated in red on the positive and negative posts on each battery (see image to right) using a 1/2” socket or adjustable wrench. Move the battery connector wires so that they no longer touch the positive and negative posts.
| Plate Is Exposed | Plate Is Under Water |
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Spray the winch cable and gears using a general lubricant spray like WD-40. Cycle the winch and mast up and down several times to ensure all parts are free of any bindings and have been coated properly with the lubricant.
Why do I have to use distilled or demineralized water? Other kinds of water, like tap water, contain minerals that may damage your batteries.
Why do I need to charge my batteries before refilling the water? If the water is filled to the proper level before charging, it will cause an overflow from added electrolytes and damage the battery.
Why does the vent well plate need to be covered in a small amount of water before charging the battery? The plate being exposed during battery charging causes damage to the battery.
Why does the water need to be filled only to ¼” below the vent well opening? Too much water in the vent wells can cause charging issues and potentially damage the battery.
Replacement batteries can be purchased directly through TrueLook, but this is not required. You can also buy them online.
If you choose an alternate supplier, we recommend the following battery as a replacement: SLAA12-100C/FR Duracell Ultra 12V 100AH General Purpose AGM Sealed Lead Acid (SLA) Battery with M6 Insert Terminals.
If you are unable to find this exact battery, your chosen replacement battery should have similar specifications.
For assistance with mobile trailer batteries, please contact our Customer Support team.
After replacing my solar backup battery, do I need to return it to TrueLook? Old batteries do not need to be returned to TrueLook. Please safely dispose of your old batteries in accordance with local laws.
Can I use lithium batteries? No, solar packages and solar skids are not rated for use with lithium batteries. Please only use batteries that meet the specifications outlined above.
While our equipment is designed to withstand harsh winters, downtime is possible if the weather is unusually severe or lasts for an extended period. In the event that you do experience issues with your camera and/or solar equipment, we’ve put together the following troubleshooting tips to help get your system back up and running as quickly as possible.
These tips are regularly updated for the latest TrueLook equipment. If the information below doesn’t look right for your equipment, contact us for recommendations customized to your setup.
| Topic | Troubleshooting |
| Extreme Cold Temperatures | Most of our cameras are built to withstand temperatures as low as -40° F. Weather conditions dipping below this can cause a camera to go offline temporarily, but it should resume normal operation once the temperature goes back up. It’s also important to note that batteries may experience less efficiency in colder conditions. |
| Limited Sunlight |
Extended cloud cover can cause a low voltage disconnect. If this occurs, the system will need full sunshine to recharge and come back online. Depending on how low the charge is, this may take a day or so after the sunlight returns. Your camera may also go on and offline during this time as it waits to regain sufficient charge levels. You can prevent this by temporarily disconnecting the load to the camera, allowing the battery to charge, and waiting until the voltage has increased before reconnecting it. We recommend checking that all readouts are within the normal range prior to contacting TrueLook support. |
| Adjusting Solar Panel Angles |
Double-check that your solar panels are facing due south and set to the correct angle for your location. The sun is at a lower angle in the winter months, so non-ideal placement can further decrease efficiency during this time of year. The installation manual for your solar power system has information that on ideal angles for your location. You can also access solar panel data for all U.S. cities, including optimal seasonal angles, through Solarific. You’ll also want to double-check that nothing is blocking the sun from your solar panels. Trees, buildings, and other objects that aren’t an issue most of the year could be blocking the sun at its lower winter angle. |
| Removing Snow from Solar Panels |
Solar panels typically heat up enough on their own to melt snow and ice quickly. The panels are also designed to withstand the weight of snow and ice that can accumulate. If you are experiencing extended snowstorms and wish to be proactive, a soft brush can help remove the snow faster. Make sure to do this gently, as a rough brush or too much pressure can damage your solar panels. Also, never use harsh chemicals or abrasive materials on the solar panels. If your solar panels are closer to ground level (such as on a solar skid or mobile trailer), removing the nearby snow from the ground can help prevent the wind from blowing snow back onto your panels. |
| Backup Batteries & Voltage | It’s a good idea to routinely check the voltage of your solar power backup batteries so you can spot potential problems before they occur. Battery voltage can be measured at the battery terminals directly with a multimeter or can be viewed from the charge control readings. |
| Cable Troubleshooting |
First, ensure that the cables are connected and do not have any visible damage. The cables connecting the solar panels to the battery have weather-tight connectors which can be removed for further troubleshooting. If the cable has been in use for a while or was pulled back too hard, the inner copper leads may not be making contact with the opposite lead. Contact support for guidance on how to proceed. |
| Alternate Power Sources or Batteries |
If your area experiences extended cloud coverage and voltage routinely drops below 11.5 Volts DC, you may want to temporarily switch to 110V power for your camera. If your equipment does not have this built in, there is a 110V adapter that can be added to legacy solar models. Our support team can help you assess if this option is right for your jobsite. |
| All Other Winter Weather Troubleshooting | Please ensure that all equipment and cabling has been fully inspected before submitting a support request. If all readouts are correct, a few pictures will help TrueLook support diagnose the issue faster. Please share pictures of your equipment setup as well as the inside of any control boxes, especially showing any components that have lights on (or look like they should have lights on). |
While our equipment is designed to withstand harsh environments, downtime is possible if the weather is severe enough. In the event that you do experience issues with your camera, we’ve put together the following troubleshooting tips to help get your system back up and running as quickly as possible.
| Topic | Troubleshooting |
| 110V-Powered Systems | Verify that your jobsite currently has power and physically verify that the equipment has not been damaged in any way. If you don’t see any damage, we recommend taking a picture of the cellular modem lights inside the camera or control box housing. This picture will help our support team further troubleshoot the issue. |
| Solar-Powered Systems | Following severe weather, cloud cover can cause a low voltage disconnect. If this occurs, the system will need full sunshine to recharge and come back online. Depending on how low the charge is, this may take a day or so after the storm has passed. We recommend checking that all readouts are within the normal range prior to contacting TrueLook support. |
| Connection Failures | Check the outage maps for your area to see if your local infrastructure is having issues due to damage or downed trees. If you experience slow network speeds, your network data priority could be shifted to the First Responder Network until the end of the severe weather event. |
| Damaged Equipment | If your equipment is damaged, please submit a support case with all relevant pictures and documentation. Damage due to storms is not typically covered under TrueLook’s manufacturer warranty and would need to be reviewed. |
| All Other Severe Weather Troubleshooting | Please ensure that all equipment and cabling has been fully inspected before submitting a support request. If all readouts are correct, a picture of the cellular modem lights in the camera or control box housing can help TrueLook support diagnose the issue. |
See the following table for possible issues and potential solutions.
| Issue | Troubleshooting |
| Connection Failures | As with any data service, brief connectivity issues may occur from time to time. Retry the connection or refresh the page, and most issues will resolve themselves. If the problem persists and you do not own the camera, report the issue to TrueLook Customer Support. If the problem persists and you do own the camera, ensure that the camera still has power. A breaker may have tripped or the camera may have been accidentally unplugged. For solar-power cameras, check the battery status. If you still cannot determine the cause of the problem, contact TrueLook Customer Support for assistance. |
| Grainy or Fuzzy Images | The maximum zoom level for some cameras is produced digitally (by magnification of the pixels) rather than optically (by physical lens capabilities). Extreme digital zoom levels can result in poorly resolved images. Alternatively, the camera lens or weather casing may need to be cleaned. Email support@truelook.com so we can notify the camera owner. |
| Poor Lighting | Exterior cameras are subject to harsh lighting at certain times of day, which may be the cause of poorly lit images. However, if you notice a lighting problem, such as darkness at mid-day or constant over-exposure, email support@truelook.com so we can adjust the settings. |
It’s important to have a dedicated point of contact for your jobsite. Select someone who is onsite and has direct access to the camera and its components.
Make sure to:
See below how to prepare based on your camera’s power type. Have the listed tools ready, but do not attempt troubleshooting without the guidance of Customer Support.
To Do:
| Tool(s) Needed | Task |
| Multimeter | Checking power at connections |
Phillips head screwdriver Allen wrenches of various sizes | Opening camera and/or control box enclosure |
| Size 1 Phillips head screwdriver | Troubleshooting modem lights and SIM card |
| Small flathead screwdriver | Wiring terminals located in battery box |
| Channel locks or pliers | Reseating weather-tight cables |
To Do:
| Tool(s) Needed | Task |
| Multimeter | Verifying power |
Phillips head screwdriver Allen wrenches of various sizes | Opening camera and/or control box enclosure |
| Size 1 Phillips head screwdriver | Troubleshooting modem lights and SIM card |
To Do:
You can create email updates for as many email addresses as you wish.
Select any of your active cameras, then customize the frequency and time you would like to send your automated email updates. The emails can be unsubscribed from at any time.
This feature is identical to the email updates found in an individual’s user account, except that admins can create alerts for any email address. The individual user can only manage their own subscription.
Use this feature to have TrueLook automatically send you photos from your camera. This lets you see your project progress right inside your inbox.
You may select one of your active time-lapses and then choose when you would like to receive email updates. TrueLook will use your settings to automatically email you the latest time-lapse image.
TrueLook can send you automated email updates with images from your camera. This is an easy way to keep track of your project’s progress.
To access Email Updates, click on the Account icon in the top right corner of the Dashboard, then select Email Updates.
There are three primary user roles to select from when adding new users.
Each role has a different level of permissions, listed below:
| Customer Admin | Total access to all features, cameras and projects. Customer Admin inherits permissions for any newly added projects. |
| Project Admin | Project Admins have similar permissions to a Customer Admin, but only on the Project(s) they are assigned to. This is further detailed below. |
| User | Limited access (defined by permissions) to specific projects. There are some admin level features they will never have access to and can’t be granted to the Custom User role. |
If an admin wants to share a camera without creating a new user, they can create a Sharing Link that allows a user to view the camera without login credentials.
Project Admins have mostly similar functions to Customer Admins, but locked to the projects they administrate.
For example: Project Admins can Edit, Copy Link, Embed Code, Duplicate, and Delete any Sharing Link only on projects they’re administrators on.
There are a few differences, listed below:
The TrueLook platform allows the Customer Admins to manage their users accounts without the need for TrueLook Support to be involved.
This can be accessed by selecting User Management under Settings (the gear icon), located in the top right of the navigation bar.
By navigating to the User Management page, Admins are able to perform the following:
If you wish to resume the regular monitoring before your scheduled pause ends, click on the Resume button and your monitoring schedule will start again immediately.
The Pause feature allows you to prevent Jobsite Monitoring from sending alerts during a scheduled monitoring period. For example: you normally have monitoring all day on Saturday and Sunday, but for the next Saturday morning you would like to pause the monitoring so you and your team can finish up some work from the previous week.
From the Dashboard, find the project you have Jobsite Monitoring enabled on. From here, click the Pause icon. This will open the Pause Surveillance window to configure when you want Jobsite Monitoring to resume.
From the Dashboard, find the project you have Jobsite Monitoring enabled on. From here, click the Pause icon. This will open the Pause Surveillance window to configure when you want Jobsite Monitoring to resume.
Select a date and a time to resume the monitoring schedule. You can only select up to six days in the future.
Once you have selected a date and time, click the Set button and your pause will be in place immediately.
When the end date and time you set for the pause passes, the monitoring will return to its regular schedule.
From the Dashboard, find the project you have Jobsite Monitoring enabled on. From here, click the Configure icon. This will open the configuration to set up the project’s Jobsite Monitoring options.
Alert Summary shows the summary of information set up for your Jobsite Monitoring alerts.
If there are any elements that still need to be configured, the “DRAFT – Alerts will not be sent!” message will appear. These will need to be addressed before Jobsite Monitoring Alerts are active and anything is sent to the monitoring center.
If you have not set up a Jobsite Monitoring Alert, you’ll see a screen with a single button to begin setting it up.
To edit an alert that’s already created, open the three-dot menu near the map and select Edit to configure your alert.
Notify Users determines what user-notification actions happen when a security event occurs.
Event Alert Notifications determine what actions happen when a security event occurs.
The 4-digit PIN is a number to confirm your identity for alert text and phone calls.
Enter a 4-digit PIN at the bottom of the page. Once a user accepts the assignment in the next step, they will receive a text message with the PIN code to reference when contacted.
Authorized users on the Select Users list will be contacted if activity is detected on your jobsite by checking the box in front of their name.
To be selectable as a contact, a user must have:
If selected as a contact, the user will receive a text message. Each text message expires in 1 hour, so ensure the user is ready and available to respond to the message. If you do not see a user you expected to see, review their account in User Management.
When multiple applicable users are listed, the monitoring center will contact the first user on the list. If there is no answer, they will move on to the next user, and so on. You are limited to a maximum of 5 users for this section.
To order people on the list, drag the users into the order you would like.
On the Select Cameras step, you can select one or more cameras to activate Jobsite Monitoring on. You can also set up options for what happens when the camera goes offline, download Security Recordings, and if Guard Tour is activated (PTZ cameras only).
To select a camera: Click the checkbox on the camera’s preview image. If you’re unsure of the placement or orientation of your camera for Jobsite Monitoring, contact TrueLook Support.
You can select when you receive text messages after a selected Jobsite Monitoring Camera goes offline. You can select one of the following choices:
If Automatically download movies on Security Recordings is selected, 10 minutes of footage before the alert is downloaded and saved automatically to your account. Regardless of what’s chosen, a 15-second clip is sent to the monitoring center when a motion alert occurs.
With JSM Guard Tour, we set up preset positions for a PTZ camera to move between, allowing it to monitor more of the jobsite. This follows the hours set on the Jobsite Monitoring scheduler.
For example: The camera will stay at the main preset location for 2 minutes, then it will move to its first set location for 20 seconds, then its second set location for 20 seconds, before returning to its main preset location for 2 minutes and repeating.
The next step in the wizard is to verify the correct address for the jobsite. Specifically, this should be the precise address you want the police to respond to in the event of an alert.
Enter address of jobsite for Emergency Services – Enter your jobsite’s address into the fields. This is where any Emergency Services will go to, if called, so ensure that it is accurate.
The next step in the wizard is to define the hours you want alerts to be sent. Our cameras perceive motion as an alert, so for an alarm you only want to have this enabled for when motion is not expected on your jobsite. Setting the hours to well outside working hours is recommended.
Select Schedule Type changes how schedule calendar is set: Whether the time you set on represents times JSM is monitoring (armed) or times JSM is not monitoring (disarmed).
Once finished entering your alert schedule, click Save Alert.
Jobsite Monitoring combines our Intelligent Security with human verification to provide you with complete, trusted jobsite protection.
With Jobsite Monitoring, motion alerts captured by your cameras will be verified by a trained professional before you are alerted. No more alerts in the middle of the night because a raccoon has climbed your fence.
In the event of a verified alert, our trained professionals will contact you within minutes, giving you the option to request emergency services or dismiss the alert. If you do not respond to the agent, emergency services will automatically be sent to your site.
Currently, Jobsite Monitoring is only available on our Fixed 4K IR, 2K IR PTZ, and 1080p IR PTZ cameras with Advanced or Premium subscription tiers.
For information on how to log in to the TrueLook Platform using your Autodesk or Procore credentials, see Single Sign-On.
Prefer a video? Check out tutorial below on setting up the DroneDeploy integration.
You can change the camera by clicking the small, upper-left tab. This reveals a side panel to change the current camera link to another.
You can link new or additional projects in the Autodesk integration window. You have the ability to send images from an already-created time-lapse or photo album.
Linking photo albums and time-lapses is optional.
If you want to link time-lapses or photo albums to Autodesk:
Are you a visual learner? Check out our video on how to set up the Procore integration:
To authorize TrueLook to use your Procore account.
You can now access and log in to TrueLook on Procore.
Procore may require you to update the TrueLook application on their website.
You can link new or additional projects in Procore. This will allow you to send images from an already created time-lapse or photo album. Linking Photo Albums and Time-lapses are optional.
To link a photo album, you’ll need to connect them from TrueLook.
On TrueLook, navigate to the image you want to share with Procore or Autodesk. Then click the Share icon.
In the Share window, choose either the Procore or Autodesk via their icons. This opens a new window.
In the Share to Procore/Autodesk window, select the project you want to share from the Select Procore/Autodesk Project drop-down.
Type any additional information into the Comments field (optional).
Click Share and the image will be shared onto Procore or Autodesk.
You can easily mark up images and assign them in Procore.
You can easily mark up images and assign them in Procore.
Access your jobsite images, videos, and other documentation in one location by integrating TrueLook with other platforms. We integrate with multiple project management and reality capture tools. Integration with TrueLook is easy!
To get started, access the Settings gear in the top-right corner of the dashboard, then select Customer Details. On the following screen, navigate to the Integrations tab.
Below are the partners that TrueLook integrates with.
You can store TrueLook photos automatically into Procore, manually send camera photos to Procore albums, and access your Procore contacts to email or invite them to TrueLook.
Note: You must have a Procore account to access the Procore integration within the TrueLook Application.
You can store TrueLook photos automatically into Autodesk Construction Cloud, manually send camera photos to Autodesk albums, and access your Autodesk contacts to email or invite them to TrueLook.
Note: You must have an Autodesk BIM360 account to access the Autodesk integration within the TrueLook Application.
You can implement your TrueLook Camera into your DroneDeploy projects. This includes the camera controls available to you on TrueLook.
Your can add your TrueLook Camera to your Raken project. TrueLook Camera controls will available on Raken as well.
Note: Must have an active Raken Professional, Performance, or Enterprise subscription.
To rename an image/video and add a description:
Refer to our Markup Image section under Sharing Videos & Images for more information about how to mark up images.
Please note that the markup option is only available for images.
Photo album images can be downloaded by performing the following steps:
Photo album videos can be downloaded by performing the following steps:
You can share a photo album image or video from the photo album window.
Refer to Sharing Videos & Images for more information on how to share a photo or video.
Photo album videos can be deleted by performing the following steps:
You can rename, download, share, or delete a selected image/video from within a Photo Album. There is also an additional option for photos, allowing you to add markups.
To display the image/video photo album menu, hover over the desired image/video thumbnail and click the vertical ellipses on the right side of the image/video.
Once you click the vertical ellipses, the full image/video photo album menu is displayed.
Click to rename the photo or video.
Click to markup the photo. Note: Markup is only available on images.
Click to download photo/video.
Click to share photo/video.
Click to delete photo/video.
You can filter a photo album to show only images or videos.
Photo albums can be deleted by performing the following steps.
An entire photo album can be downloaded by performing the following steps:
Photo albums can be renamed by performing the following steps.
You can either upload a photo directly from the Photo Album cover or from within the album.
To upload: Hover over the desired photo album thumbnail and click the Upload Media icon to display the Upload Media window.
Alternatively, you can click the Upload Media button while browsing inside a selected photo album to open the Upload Media window.
After clicking on either Upload Media button, the Upload Media window will appear.
Drag and drop the files you want to upload into the window, or click Browse Your Device to explore your computer folders for files.
If you selected only one file to upload, enter a name for the uploaded file.
If you have selected more than one file to upload, name entry is not an option.
Optionally: Enter a description for the image(s).
Once finished, click Upload Files. Your files are now uploaded to the photo album.
From the Photo Albums page:
The photo album will appear in your photo albums list. See the Upload Files to Photo Album topic for detailed information.
To view an album’s photos and videos, click on a photo album.
From here, you can:
After clicking on an image in the photo album, the Photo Album Media Viewer will display the image you selected. From here you can:
Photo Albums are used to store images or videos manually captured from a camera, as well as images uploaded directly to TrueLook from devices such as a tablet or a cell phone.
To access your Photo Albums, first select a camera to view. Then, from the breadcrumb menu, you can select Photo Albums.
There is one Photo Album page for each project, no matter how many cameras are active for the project.
Albums can hold many photos or videos, and you can create as many albums as you want for each project.
From here, you can:
Each TrueLook project captures data on visitors who view the site.
To access this information, admins can click on the Project Stats page from the breadcrumb menu.
The data displays all days the camera has been active up to the previous day. Current-day statistics are not shown.
Below are definitions for terms found on the Project Stats page.
All Project Stats can also be viewed in a table format by clicking on the “View Table” button.
First, navigate to Camera Settings to open up the Camera Setting page that shows all of your projects and camera associated to them.
Next, select the Edit Project Settings by clicking the pencil icon. This will open the Edit Project Settings window.
On the Edit Project Settings window, you can change the following:
Each TrueLook project records local weather conditions based on the project zip code.
To access this information, you can click on the Historical Weather tab from the Weather page.
There are seven reports that are available. The default time period for the reports is the last 30 days. You can look back to see up to three years’ worth of historical weather information for your project.
There are many different reports available. “High vs Low Temperature” is shown here as an example.
Available Reports
You can filter data using the column filtering under each column header.
Type in a keyword or click the funnel icon to expand more advanced filtering options.
You can add or remove columns to only display those data elements you wish to analyze by clicking the Columns Sidebar.
By default, both the chart and table are displayed on reports except the “All” report. You can turn on or turn off a chart or table using the chart control checkboxes.
You can reset the table and chart back to its default state by using the Reset Filter button.
You can export the chart and table for any report by clicking the Export button.
Once you have selected a camera to view, you can then select the Weather page. There is one Weather page for every project, no matter how many cameras are active for each project.
The Current Weather tab shows the following:
You can use the Radar to gain more insights into today’s weather conditions for your project’s area.
You can scroll through the Hourly Forecast to see the conditions for the project’s location on an hour-by-hour basis.
You can expand the 14-Day Forecast card to see the forecast for a given day.
If your project’s location has a severe weather alert, you will see that at the top of the Hourly Forecast section.
You can access Weather from the breadcrumb menu for insights into current and historical weather.
You can set your displayed temperature to either Fahrenheit (°F) or Celsius (°C).
This can be done via your Account → Preferences. You can then toggle between the two options and click “Update” to save changes.
Recent Image Slideshows allow you to view multiple jobsites simultaneously. Set up a live stream that automatically rotates between other cameras, or a slideshow that updates itself by taking pictures from the jobsite.
Access Recent Image Slideshows from the top-right gear icon. Select Sharing Center, and select Recent Image Slideshow from the upper-left tabs.
Note: You must have administrator permissions to access the sharing center. If you’re unable to access the sharing center, contact your account administrator.
To start, click the Recent Image Slideshow button. This brings up the Recent Image Slideshow window.
Configure the options of your Recent Image Slideshow on the left side of the window.
On the right side of the window, you can search for your camera(s) to include in the slideshow:
As you select camera(s), they will appear in the Slideshow Cards section at the bottom of the window.
Remove media from the slideshow by clicking the trash can icon. Rearrange the slideshow with the “Rearrange Slides” button.
Arrows will appear on the left and right side of the Slideshow Cards section to navigate between the selected media.
When finished, click Save.
The following confirmation message will display, and the slideshow link is created.
When a new slideshow link is created, a blue dot will appear next to the new Slideshow Link for visibility amongst other links on the table.
You can disable or enable access for a sharing link by using the toggle option in the Available column.
When you disable access for a slideshow link by using the toggle option, the toggle will appear in the grey state and a confirmation message displays.
When you activate access for a slideshow link by using the toggle option, the toggle will appear in the green state and a confirmation message displays.
Click the ellipses menu from the Recent Image Slideshow table and view the options: Edit, Copy Link, Embed Code, Duplicate, and Delete.
To edit an existing sharing link, click Edit and the Edit Recent Image Slideshow window will open.
You can make any changes, then click Save once finished. When you save the edits, a confirmation message will appear.
You can copy a slideshow link to send to intended visitors.
When you click Copy Link, a confirmation message will appear when the link has been copied to your clipboard.
You can embed your slideshow into your website to share the camera with visitors.
Find the Recent Image Slideshow link you’d like to embed and click Embed Code from the menu to open the HTML code window.
Click the Copy button to copy the displayed HTML code to your clipboard. Then, provide the HTML code to your web developer to add to your website.
You can create links that lead directly to your slideshows with no login required. This is useful in instances where you’d like to share a slideshow with the public, display it in your lobby, email it to a group of stakeholders, etc.
If you later want to revoke access to that link, you can delete or disable the link. You also have the ability to set an expiration for the slideshow link and it will automatically disable access on that day.
Each slideshow requires a name. We recommend choosing a name that’ll help you differentiate slideshows, such as naming them after the projects included or the audience you plan to send it to. Just like with users, slideshow links lets you define what the viewer of this link will have access to see.
Click Standard Slideshow to create a new Standard Slideshow link. This brings up the Standard Slideshow window.
To configure your slideshow link, the fields are:
Select at least one media source (photo albums, time-lapses) to include in your slideshow. You can search for a camera or project by entering at least three characters in the search bar.
Projects are listed alphabetically in the rows under the Media Source header. You can use the upward/downward arrows to expand the project row to access cameras per project.
Below the project rows are the Time-Lapses and Photo Albums rows. Within each Time-Lapse row, you can locate each camera. Within each Photo Album row, you can locate each Photo Album per project.
Click the checkbox to select any time-lapses and select the photos from any album through the “Select Files” button.
As you select the media source(s), the selected media appears in the Slideshow Cards section.
Remove media from the slideshow by clicking the trash can icon.
Rearrange the slideshow with the “Rearrange Slides” button.
Arrows will appear on the left and right sides of the Slideshow Cards section to navigate between the selected media.
When finished, click Save.
The following confirmation message will display, and the slideshow link is created.
When a new slideshow link is created, a blue dot will appear next to the new Standard Slideshow Link for visibility amongst other links on the table.
You can disable or enable access for a sharing link by using the toggle option in the Available column.
When you disable access for a slideshow link by using the toggle option, the toggle will appear in the grey state and a confirmation message displays.
When you activate access for a slideshow link by using the toggle option, the toggle will appear in the green state and a confirmation message displays.
Click the ellipses menu from the Standard Slideshow table and view the options: Edit, Copy Link, Embed Code, Duplicate, and Delete.
To edit an existing sharing link, click Edit and the Edit Standard Slideshow window will open.
You can make any changes, then click Save once finished. When you save the edits, a confirmation message will appear.
You can copy a slideshow link to send to intended visitors.
When you click Copy Link, a confirmation message will appear when the link has been copied to your clipboard.
You can embed your slideshow into your website to share the camera with visitors.
Find the Standard Slideshow link you’d like to embed and click Embed Code from the menu to open the HTML code window.
Click the Copy button to copy the displayed HTML code to your clipboard. Then, provide the HTML code to your web developer to add to your website.
When a slideshow link is no longer needed, it can be deleted.
Selecting Delete from the menu opens the Delete Slideshow Link prompt to confirm your decision. When you select Delete, the sharing link will no longer be accessible and will no longer display on the Sharing Center table.
A confirmation message will appear when the sharing link has been deleted.
Sharing Links bypass the login requirement and go directly to the camera interface. This is useful in instances such as sharing your camera with the public or emailing the camera to a group.
If you later want to revoke access, you can delete or disable the link and it will no longer work. You also have the ability to set an expiration for the sharing link which will automatically disable access.
Naming sharing links helps differentiate the permission structures of each link. Just like with users, sharing links let you define what the viewer of this link has access to.
Clicking “+ Sharing Link” will open a window of options. There you can enter details, select cameras, and configure access.
The mandatory fields are:
Enter at least three characters to search for a camera or project name. Projects will be listed alphabetically in the rows below the Select Cameras section. You can use the arrow next to the project name to select specific cameras in that project. Click the checkbox next to the camera thumbnail to include that camera in the sharing link.
Each camera thumbnail has a status bar on the left side.
When finished, click Save. You’ll receive a confirmation message.
You can disable or enable access for a sharing link by using the toggle option in the Available column.
When you disable access for a sharing link, the toggle will appear gray and a confirmation message will display.
When you activate access for a sharing link, the toggle will appear in the green state and a confirmation message will display.
Click the ellipses option from the Sharing Center table and view the options: Edit, Copy Link, Embed Code, Duplicate, and Delete.
To edit an existing sharing link, click Edit and the editing window will open.
You can make any changes, then click Save once finished.
You can copy a sharing link to send to intended visitors.
When you click Copy Link, a confirmation message will appear when the link has been copied to your clipboard.
You can embed your camera view into your website to share the camera with visitors. Find the sharing link you’d like to embed and click Embed Code from the menu to open the HTML code window. Click the Copy button to copy the displayed HTML code to your clipboard. Then, provide the HTML code to your web developer to add to your website.
You can duplicate an existing sharing link to replicate the information on the original link.
When you click on the Duplicate option, a window will open. You have the ability to edit the information further before saving the new sharing link.
When a sharing link is no longer needed, it can be deleted.
Selecting Delete from the menu opens a prompt to confirm your decision. When you select Delete, the sharing link will no longer be accessible and will no longer display on the Sharing Center table.
A confirmation message will appear when the sharing link has been deleted.
You can access the Sharing Center by clicking the gear icon in the upper-right of the dashboard.
Each column has filtering options under each header of the chart (e.g., Projects, Camera, Created By, etc.).
Type in the text box to search the list, or click the funnel icon to expand more advanced options.
The arrows next to the header allow you to sort either highest to lowest or lowest to highest. Reset filters with the “Reset Filter” button.
Additional options to add or remove columns from view can be found by clicking on Columns on the left side of the Sharing Center chart.
When there is a slideshow link with multiple projects or cameras, the row grouping feature will appear.
Row grouping allows rows to be grouped by columns with the grid performing a ‘group by’ operation on the rows. The row grouping filter displays the number of cameras within each project, allowing you to expand the project and camera rows.
When a project or camera row is in the expanded position, the rows will appear on a green background.
With a Procore or Autodesk integration, a photo can be shared manually using the sharing window.
First, click on the “Share” button, then select the Procore or Autodesk button. These require a previously configured Procore and/or Autodesk integration.
Select the project you want the image to be associated with, write any comments you’d like, and click “Share.”
Any image can be shared to your Facebook or LinkedIn from within TrueLook.
First, click on the “Share” button, and then click on “Share to Facebook” or “Share to LinkedIn.” You may be prompted to authenticate your login credentials before you can share the image to either platform.
While in Live View, you can mark up any image. To do this, select the “Share” icon from the side control panel, then select “Markup Image.” You’ll be taken to a page where you have several tools to draw and add text to the image.
Once you have added your markups, you can save the image to a photo album or share it via email. If the Procore integration is set up on your account, you can also submit a Procore RFI. These options are available from the vertical ellipsis in the top right corner.
While in Live View, you can share any image via email. To do this, select the “Share” icon from the side control panel, then select “Share Email.”
You’ll then be prompted to enter:
Once you’ve completed these fields, select “Send.”
You can save your images to a chosen photo album. To do this, select the “Share” icon from the side control panel, then select “Save to Photo Album.”
You’ll then be presented with a list of your photo albums that you can add your image to. Once you have selected your album(s), click “Save.”
Sharing on the TrueLook platform is easy!
When you click the “Share” button, it will open the following options:
The TrueAI Site Activity Dashboard can be accessed from two places, the device dashboard and the camera view.
The Site Activity dashboard compiles and organizes jobsite activity into charts and graphs.
Select chart and graph date ranges by clicking the arrow on the left of the charts.
Use the options to select the time range of data included and shown in the charts and graphs.
TrueAI Site Activity provides insights and data about your jobsites using your TrueLook Camera. TrueAI can be viewed either live with AI Overlay, or compiled as charts and graphs on the TrueAI Dashboard.
Select a TrueAI-enabled camera from your dashboard. TrueAI-enabled cameras are marked with the AI icon.
Once on the camera view, click the Start AI Overlay button on the right. This will start a live stream of your camera to launch AI Overlay.
Your top-left corner now shows a count of each object AI sees.
Any pedestrians on foot (excludes bikes).
Total of all vehicles.
Or any similar multi-person vehicle (e.g. trains).
Any vehicles smaller than what fits into the truck category (see Trucks below).
Any two-wheeled vehicles (i.e., bicycles and motorcycles).
Any large-sized trucks (e.g., semi, delivery, dump, tanker, etc.)
After fetching security recordings, you can play them by clicking directly on the thumbnail. Once you have selected a security recording, you will be taken to the video viewer.
The video viewer allows you to:
Motion events within a video are shown in red on the playback bar. Each motion event will have a marker within the 10-minute video.
Watch the video or continue reading below the video to learn about fetching security recordings.
To download (fetch) video from the camera’s memory, click on the “fetch recording” icon on the particular recording thumbnail you would like to download.
The recording will then begin to download from the camera’s memory.
Once the icon changes to a play button, the recording is now stored within your TrueLook account for viewing.
You can now share the recording or download it to your local computer using the buttons in the bottom right.
Every TrueLook Camera records 24/7.
Recordings are stored in 10-minute intervals. These 10-minute recordings make up the security recordings for your camera.
The video captured is saved on the camera and, depending on your subscription, is available for up to 90 days. At that time, the oldest footage is overwritten with newer footage.
Select a camera to view. Once you have selected a camera, you can then select the “Security Recordings” page from the breadcrumb menu.
This will take you to the security recordings page.
From this page, you can see all the available recordings for this camera, and whether you have already fetched them or they are just in the camera’s memory.
On the right side of the page, the security recordings are shown in chronological order for the particular day you are on. If it is the current day, you will always see the most recent recording at the top, and you can scroll down to see the rest of the day. On past days, you will see midnight to midnight for that particular day.
On the left side of the page is the security recordings calendar. This shows you what types of recordings are available for any particular day.
The calendar shows light green, dark green, or split colors on the dates.
At the top of the calendar are two filters that can be applied to the page. By default, both filters are unchecked.
By default, the final time-lapse video will be sent to all users associated with your project. To find your Final Video Preferences:
If you want new default settings when creating a new project, Customer Admins can change the settings with the instructions below.
Changing default settings does not work retroactively. This only works for projects created after saving the new default settings. Follow the Adjust settings on a current project instructions above to adjust your settings on a project that already exists.
You can choose from the following options in the Send Final Project Video dropdown.
Additionally, the variance allowance can be adjusted. The automation reviews each image and if an image is a certain percent different from the majority of other images in the time-lapse (e.g., due to a moved camera), it’ll exclude those from the final video.
Other effects can be selected or deselected for further fine-tuning.
Time-lapse videos are automatically rendered every night. If you need to render a new version immediately, you can use the “Re-Render Video” option from the Tool Bar menu by hovering over the time-lapse.
Once you select “Re-Render Video,” the videos in the selected time-lapse will begin to render immediately. Depending upon how many images are in the time-lapse and the settings you selected (e.g., “Render in 4k”), the process may take some time.
When the render is complete, you will receive a Notification.
If you click on the message, it will take you to the time-lapse page so you can view your newly rendered video.
Time-lapse videos stitch the individual images captured in your time-lapses, and speed them up to create a video that shows your project’s progress in a condensed format.
Time-lapse videos can include background music, use images from a specific date range, and offer other options for a highly customized video.
To create a new video from your time-lapse photos, navigate to your desired time-lapse. Click the six-dot icon on the thumbnail to expand the toolbar menu. Then, select “New Time-Lapse Video” to open the new video window.
After opening the new video window, complete the fields requested.
