The Camera Settings page allows administrators to configure different settings for each camera. It can be found by clicking the Settings gear icon in the upper right corner of the dashboard and selecting Camera Settings from the menu.
Disabling Camera Access
If needed, admin users can disable all access to a camera. This will not affect other projects or cameras. If disable access is toggled on, only admin users will be able to access the camera from the dashboard. The camera will still capture time-lapse images (if configured), as well as security recordings – but no other users will be able to view the camera or any saved images from the camera.
Setting Up Offline Camera Alerts
A camera may occasionally go offline for a number of reasons, if this is unplanned it is likely your admin users would like to be notified. By setting up offline alerts, admins will be automatically notified via an email alert if the camera goes offline and is no longer capturing images. If the admin user is unable to solve the issue, please call our TrueLook Support team for additional assistance (833) 878-3566.
Creating Camera Sharing Links
You can create sharing links that go directly to the camera interface, bypassing the login requirement. These may be useful if sharing your camera with the public, emailing the camera to a group, or any other instance where you wouldn’t want to bother with user accounts. If you later wish to deny access via that URL, you can delete the link and it will no longer work.
The sharing link allows you to give it a name. This may be useful to help differentiate different permission structures each sharing link has.
Just like with users, sharing links allow you to define what the user of this link will have access to see.
Setting the Default Camera View
The default view toggle gives you the option to choose what will appear first when a camera is selected. If image is selected, it will show you the most recent image captured by the camera. If live view is selected, it will show the current live feed of your jobsite.
Setting Up Motion Alerts
All TrueLook cameras record security video footage 24/7 and detect when motion is captured by the camera. Admin users can set up custom motion alert notifications via email, SMS, or both to be sent to anyone who needs to know about detected motion.
Most typically, this is to alert you to activity that is not supposed to be happening like someone on the jobsite at night when nobody is working. When the motion alerts button is toggled on, an edit button appears. Clicking on edit opens the Motion Alert configuration window where you can set your alert preferences.
Choose the preferred alert method; email, SMS (text), or both.
Frequency determines how frequently you will receive motion alerts. If you set the frequency to every 30 minutes then after the first motion alert is sent to you, another alert will not be sent for any activity until 30 minutes has passed. We recommend keeping this frequency-time low to start with and adjust as needed.
Weekday schedule and weekend schedule. Set the hours you would like to receive motion alerts for during the week and weekend. If continuously is selected, you will receive motion alerts 24/7 when any motion is detected. It is recommended to only set motion alert windows for when there should be no activity on the jobsite. For example, a motion alert schedule for weekdays would likely be between the hours of 5 PM (when everyone goes home for the day) and 7 AM ( when everyone starts showing up to work again).
Refreshing Camera Viewfinder
PTZ cameras take a series of images from the full field of view to create the Viewfinder image you see on the live view page. This set of images sometimes need to be retaken. To initiate a new Viewfinder image, click Refresh Viewfinder from the ellipsis menu in Camera Settings. This is ideally done when the sun is brightest on the jobsite and movement is at a minimum.
Using the Digital Wiper
Select PTZ cameras have a digital wiper function. This is useful in clearing off rain droplets that may be obscuring the view of the lens.
To activate the digital wiper, navigate to Settings in the top navigation bar and select Camera Settings, then find the camera you want to clear. Then select the three dots in the upper right corner and choose Digital Wiper from the menu.
If you go to view the camera you may see what appears to be a shaking movement. This is the camera shaking quickly to “wipe” the water off. The shaking movement only lasts for a few seconds and your camera view should be clearer.
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