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Documentation » Sending a camera to TrueLook for repairs

Sending a camera to TrueLook for repairs

Please follow instructions carefully to ensure camera safety during transit.

 

Interior Multi-Cameras

  1. Wrap camera dome in bubble wrap and secure with tape.
  2. Pack gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
  3. Attach provided shipping label securely to shipping box or hard case.

 

 

Fixed MP Cameras

  1. Remove camera by unscrewing enclosure from mounting arm. Leave mounting arm in place to maintain positioning of camera.
  2. Wrap camera with bubble wrap and secure with tape.
  3. Pack gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
  4. Attach provided shipping label securely to shipping box or hard case.

 

 

Fixed 4K IR Cameras

  1. Remove camera from mounting solution.
  2. Pack camera and control box into hard case.
  3. Attach provided shipping label securely to hard case.

 

 

 

PTZ Cameras

  1. Wrap camera dome in bubble wrap and secure with tape.
  2. Pack gently into chosen shipping box or hard case, adding packing material as needed to prevent shifting.
  3. Attach provided shipping label securely to shipping box or hard case.

 

 

 

 

Strobes and Sirens PTZ

  1. Remove camera from pendant housing using T30 Torx screwdriver.
  2. Remove camera system from mounting solution.
  3. Pack camera, camera system, and control box into hard case.
  4. Attach provided shipping label securely to hard case.

 

 

 

Strobes and Sirens Fixed

  1. Remove strobe and camera unit from mounting solution.
  2. Pack camera system and control box into hard case.
  3. Attach provided shipping label securely to hard case.

 

 

 

TrueShield Security Solutions

  1. Remove camera(s) and bullhorn from enclosure by loosening wing nuts.
  2. Wrap camera(s) and bullhorn in bubble wrap and secure with tape.
  3. Wrap mounting studs on enclosure in bubble wrap and secure with tape.
  4. Pack gently into chosen shipping boxes or hard cases, adding packing material as needed to prevent shifting.
  5. Attach provided shipping label securely to shipping box or hard case.